DELIVERY & RETURNS

Further enquiries?

We endeavour to post your order within 2-4 business days of your purchase. This allows for your orders to be carefully handmade and shipped.

If our creator cannot handcraft your order and post it to you in the timeframe we previously stated, we will notify you before your purchase. This may occur if the creator is on annual leave or unable to make the orders due to unforeseen circumstances - to which you will be notified.

If you have an issue or question about a delivery or return that requires immediate assistance please contact us at

boujiehome.co@gmail.com

UK Delivery

Free local pick up from Boujie workshop.

Royal Mail TRACKED48

Estimated to arrive 2 business days after the order is fulfilled.

Small Parcel (up to £2kg) £5.50

Medium Parcel (over 2kg) £10.00

Europe

Royal Mail Standard 2nd Class Tracked Signed for

Delivered in approximately 7-14 business days

Small Parcel (up to 2kg) £15.00

Medium Parcel (up to 2kg) £19.99

International

Royal Mail Standard 2nd Class Tracked Signed for

Delivered in approximately 1-14 business days

£32.50

FREESHIPPING at checkout on orders over £75.00

Tracking Information

https://www.royalmail.com/track-your-item "Royal Mail Tracking"

Refunds & Exchanges

All orders are carefully and safely packed before leaving our workshop to prevent potential damage in their transit. All orders are handmade and checked thoroughly for any damages before delivery. Therefore, we do not accept exchanges or refunds on orders damaged in transit, as this is out of our control.

If you are dissatisfied with your order or there’s something wrong with your order, send us an email to boujiehome.co@gmail.com, and we will respond to you within 2-4 business days. We are happy to help and ensure you are completely satisfied with your purchase.

Unfortunately, due to the nature of our business, we cannot offer refunds. We can accept exchanges on new, unlit candles in certain circumstances.

To be eligible for an exchange, you must request an exchange 14 days after receiving your order. The item must be in the same condition you received and in its original packaging. You also need to provide proof of purchase.

A scented item cannot be exchanged if you are unhappy with the fragrance.

Personalised items cannot be exchanged due to the product unless they are faulty. If so, send us an email and start a request.

All items exchanged need to be at the same value and scent as the previous purchase.

We do not accept exchanges on sale items or gift cards.

Items returned to us without first requesting an exchange will not be accepted.

To start an exchange, contact us at boujiehome.co@gmail.com. If your exchange is accepted, we will guide you on where to send your package.

Please allow 7-10 business days for processing.

Due to our growing nature, we cannot currently cover exchange shipping costs.

Thank you for your understanding.